Still choosing a model or confirming team requirements? Email us about your project. For an existing order, instance issue, or billing question, sign in to the console and submit a ticket so the team has the context and order details together.
There are two ways to contact us: support@macftp.com or a console ticket. The form below prepares an email in your browser; it does not submit your request.
You don't need to open a support ticket for plan questions. For an existing order, add details to the same ticket to avoid repeating your setup information.
Ask about the three configurations, project memory requirements, rental terms, or region availability. Tell us about your build or inference workload, estimated number of machines, and when you need them.
Response expectationsEmail is handled asynchronously. We haven't published fixed support hours or a first-response time, so allow time for plan questions to be discussed.
For connection issues, instance status, renewals, or payment checks, sign in to the console and create a ticket. Include your order reference, region, model, and when the issue occurred.
Response expectationsTickets are handled asynchronously; updates depend on the replies posted to your ticket. Nodes run year-round, but this doesn't mean live human support is always available.
For multiple machines in one region, phased launches, Thunderbolt 5 interconnects, or consolidated billing, use the same support email. List the quantity and rental term for each model.
Response expectationsWe'll confirm the configuration and deployment requirements first, then discuss purchasing arrangements. No fixed quote response time is published, and deployment timing must be confirmed for each request.
Support email: support@macftp.com. Never send passwords, private keys, full payment card details, or signing certificates by email or ticket.
Fill in the form to create an email draft link, then send it from your email app. The form doesn't submit requests, create tickets, or upload attachments. Required fields are marked.
Each plan provides an exclusive physical Apple Silicon machine, not a virtual machine. All three models are offered across four regions, subject to live availability in the console. Team orders use the same published models.
List quantities separately for FTP M4 Core, FTP M4 Plus, and FTP M4 Pro. Tell us whether the machines must be in the same region, whether they need to start together, and how project data will be synced between them.
Self-hosted runners can be assigned by project. Machine count, concurrent jobs, and repository count are different metrics; please specify each in your enquiry.
The interconnect add-on is charged for each participating machine, not once for the whole group. Rates are $2 daily, $5.3 weekly, $9.9 monthly, and $26.9 quarterly, billed according to your selected term.
Include the number of participating machines and how you plan to use them. Confirm software support, device connectivity, and deployment arrangements before purchase. Multi-machine interconnects are not equivalent to a single machine with more memory.
Quotes, orders, and payments are in US dollars. In your purchase email, specify the order reference, rental term, and receipt details your team needs for reconciliation to avoid adding key requirements after payment.
Bulk orders don't automatically include discounts or additional payment methods. The amount due, available payment gateways, and billing details are confirmed in your console order and by the service team.
USDT-TRC20 or Visa / Mastercard / Amex via Stripe. All payments are in US dollars (USD); no other payment methods are accepted. Available gateways are determined by the payment interface at checkout.
To check a paid order, submit its reference, payment time, and any necessary transaction reference. Never include your full card number. For USDT-TRC20, you can provide the transaction hash, but never share your wallet keys.
The times below are local to each region to help you coordinate troubleshooting by email or ticket. Regional time zones don't indicate support hours; confirm any remote assistance arrangements in your ticket.
Local time · UTC+08:00
Local time · UTC+09:00
Local time · UTC+09:00
Local time · UTC+08:00
Include your UTC offset and the times you're available. The page clock converts your device's current time and shouldn't be used to verify timestamps in incident logs.
Rent a cloud Mac by the day, starting at $21.2/day. Keep questions about existing orders in a console ticket. For new projects, confirm the configuration and order what you need.